FAQ and Support

For installation, startup, or Context configuration issues, see Troubleshooting.

1. Common Messages

Message	Action
Account locked	Wait for the lock to expire or ask an administrator to unlock it
Change your password first	Follow the prompt before continuing
Account has no database Context	Ask a platform administrator to configure data access
Conversation is generating a response	Wait or click Stop Generating; check whether you sent a message in another tab
Approval expired or timed out	Confirm the original operation did not execute, then request it again for a new review
Statement rejected	Contact the approver; do not simply resubmit
Daily budget exhausted	Contact an administrator or wait until the next day
Context too long	Generate a summary or create another conversation
Upload failed or file too large	Compress or split materials, or ask an administrator to inspect limits
Internal service error with an ID	Record the ID, time, conversation title, and steps for your administrator
No permission to use an agent or knowledge base	Ask an administrator to inspect user groups and access scopes
Tool not enabled for this agent	Ask an administrator to enable it in agent settings or use another agent
Older conversation automatically summarized	The system created a summary; recent conversation content remains usable
Timecho AI key not configured	Forecasting is unavailable; contact the platform administrator
Connection target does not match the managed password	Ask an administrator to check the connection and set the password again in Execution Channels
Scan recognition failed or read only some pages	Verify image understanding support, split documents exceeding the page limit, and inspect unread pages
External tool list empty or invocation failed	Ask an administrator to check the URL, authorization, network, and whether the agent has enabled the service
Request lacks a valid anti-CSRF token	Refresh and retry; use API tokens for scripts
Sign-in or password changes are too frequent	Wait and retry. If many users are affected, ask operations staff to check the proxy's real-IP configuration

Follow the guidance for failed queries. For failed writes or deletes, inspect approval and actual data state before retrying to avoid duplicate execution.

2. Get Support

Situation	Contact
Forgotten password, locked account, unconfigured data access, or insufficient budget	Your organization's platform administrator
Approvals, database permissions, or verification of operation results	Your organization's database administrator
Installation packages, compatibility, deployment approaches, unresolved issues, or failed recovery/upgrades	Timecho team

For additional API integration, data import, forecasting, or deployment options, contact the Timecho team to confirm supported versions and scope.

Use your project contact or established service channel. Provide:

1. Version information from About and the deployment method.
2. Time of occurrence, reproduction steps, and expected result.
3. Error text and IDs, with necessary logs or screenshots.
4. Production impact, whether writes have occurred, and actions already taken.

Sanitize screenshots and logs first. Do not send passwords, API keys, sign-in tokens, complete .env files, or unnecessary business details. Preserve evidence for urgent issues; do not repeatedly execute writes or remove volumes without verification.